General Questions About Our Services
What should I expect when I arrive?
You’ll be greeted by friendly and professional people who will guide you through the simple process. Basically, all you need to do is put your vehicle in neutral, when asked, and relax! We’ll do the rest. We clean the vehicle’s exterior with gentle cloth washers and mild cleaning solutions. Your wheels and whitewalls will be cleaned, your vehicle will be rinsed, and gently air dried – all automatically, in five minutes or less!
Should I remain in my vehicle?
Yes. For safety reasons, there must be a driver at the wheel. Rocket Express Car Wash uses extensive lighting and a lot of glass to create a comfortable and wide-open environment. We’ll give you easy to follow instructions, answer any questions you might have, and guide you through the process.
Do you hand dry my vehicle?
We have a custom-designed “drying area” at the end of our wash process that uses heated air to dry your vehicle – without having to touch your car. You won’t need to hand-dry your vehicle (although if you want to bring along your own towel and give it a final detail before you leave, feel free to pull into our vacuum area and give your newly-clean car some personal attention.)
Do you take credit cards?
Yes. We accept VISA, MasterCard, American Express, and Discover.
Do you clean the inside of the car?
Rocket Express Car Wash offers “exterior-only” service. We do provide self-service vacuums at all our locations. Free use of our ultra high suction vacuums is included with the purchase of any level of wash.
What kind of cleaning products do you use?
Our cleaning products are specifically created to be effective and safe in our environment. They are fully biodegradable so they are safe for your vehicle and for the environment. To guarantee this, they are manufactured to our specifications, by an outside company, for Rocket Express Car Wash. They are made exactly to our specifications to ensure that they are the safest and most effective products available. It’s even likely that your vehicle was cleaned with the same products before it was delivered to you; since many major manufacturers use the same cleaning products, either as the final step in the manufacturing process, or to clean them after shipping.
Do you recycle your water?
Yes. We reclaim our water.
How do you save water?
By comparison, with a study showing that the average person uses between 100 and 150 gallons of water when washing a car by hand, and our computer-controlled system uses only 30 to 45 gallons of fresh water for each wash, in addition to over 100 gallons of recycled water.
What’s the difference between “brush-less” and “touch-less”?
We employ a brush-less process, using only soft foam that gently cleans your car in combination with safe and biodegradable shampoos and cleaners. “No Touch” operations, on the other hand, don’t use direct-contact cleaning media and rely, instead, on acid-based chemicals. This is hard on the vehicle’s finish and can even etch glass and uncoated polished aluminum wheels. Some of these chemicals can be as unsafe for customers and employees as they are for the environment.
Will my vehicle fit?
Almost certainly, yes! If you ever have any questions, please feel free to come by any of our locations and we would be happy to check your vehicle for problem areas.
Here is a list of vehicles that might not be able to fit.
- Vehicles that sit 4.5″ or lower to the ground.
- Vehicles with tires wider than 13″.
- Vehicles taller than 84″.
- Extended Height Full Size Vans (over 84 inches)
- Trucks with Dual Rear Tires
- Vehicles with permanently affixed tri-pod style mirrors.
- Full Size Hummers.
- Open bed pickup trucks with a fuel tank that has a fill nozzle and hose attached.
- Open bed pickup trucks with debris, tools, straps, rope or any other loose materials.
- 1965-69 Cadillacs.
- Trucks/van with ladders.
- Vehicles with large ladder racks.
- Vehicles with “rocket boxes” or oversized non-factory luggage containers on top.
Here is a list of things that sometimes cause problems, and must be washed with some caution:
- Previous Damage (loose molding / emblems, blistered or peeling paint, etc.)
- Cracked Windshields
- Very Low Profile Tires
- Objects on Antennas (balls, flags, etc.)
- Power antennas that won’t lower.
- Ski and Bike Racks
- Large “Knobby” Tires
- Racing Fins and Spoilers
- Any after-market parts, parts that are not put on by the manufacturer.
What types of vehicles can you wash?
We accept most cars, vans, and trucks up to 84 inches in height. Unfortunately, we cannot wash trucks with dual wheels. We guarantee the safety of all factory-installed equipment in proper working order.
Can you wash my pickup truck?
Almost certainly. All we ask is that the pickup bed be empty before going through the wash. This is for the safety of your vehicle and those of other customers’. Some oversized “trailering” side-mirrors are incompatible with our process, and certain types of modifications that employ oversized or off-road tires or radically raised suspensions may not be compatible.
Is the wash safe for convertibles?
Yes. Please make sure that the roof is properly latched.
Is the wash safe for newly painted cars?
Yes. We use cloth wash materials and mild cleaners; however, the paint should be allowed to cure before washing. Consult with your body shop for curing times (usually at least 30 days for repainted cars and body parts). (Paint on new cars is fully cured before delivery.)
Is the wash safe for alloy wheels?
Yes. Most carmakers caution against automatic washes that use acids on polished aluminum wheels, since these can stain, or carbon or plastic tire brushes, which can scratch. At Rocket Express we don’t use such acids and only soft cloth washing material (no brushes); so your wheels are perfectly safe.
Will a cracked windshield be safe in the wash?
Yes, however, once the integrity of windshield glass is compromised by rock chips (even very small ones), it becomes more susceptible to changes in temperature. So, while you may wash your vehicle with windshield damage, the cracks or chips may expand. It’s always best to repair or replace a damaged windshield immediately.
Will my antenna be OK?
After-market products, such as CB and cell phone antennas, should be removed before washing; we’ll gladly attend to this when you arrive.
Will my bug shield be safe?
Unfortunately, we can’t be responsible for after-market accessories made of plastic. Most customers who have bug shields wash their vehicles with no incident, however, problems can arise if the shield has already been damaged by rock chips, by stress cracks around the installation screws (which can be hard to detect), or if it is made from low-grade plastic. If you need a new bug shield, we recommend products made of Lexan, such as Lund® or Deflecta-Shield®, which are virtually indestructible.