On 2/5/25, ZIPS Car Wash, Rocket Express Car Wash’s owner, commenced a financial restructuring process to strengthen our business for the future.

Rest assured, Rocket Express Car Wash locations are open and operational as we continue to deliver the highest quality service for our valued customers and Unlimited Car Wash Club members throughout this process. As always, we remain committed to providing a clean, dry, and shiny vehicle and exceptional customer experiences every day.

You can refer to the following frequently asked questions for more information about our operations and service offerings during our financial restructuring.

Can I still get my car washed at Rocket Express?

[There is no impact on your ability to purchase car wash services as a result of this announcement.] Rocket Express Car Wash remains open and operational as we continue to deliver the highest quality service for our valued customers.

Is Rocket Express going out of business?

No. Rocket Express is here to stay, and through this process, the Company will emerge better equipped to seize new growth opportunities as it leverages a stronger financial foundation to continue investing in its industry-leading customer experience.

Can I still make purchases online and/or in-app?

We continue to accept payments for services as usual, including credit cards, gift cards, and online and in-app purchases. Our unlimited membership continues as usual, and we encourage you to join to receive exclusive benefits.

I am an Unlimited Car Wash Club member. Is my membership still valid?

Yes. There is no impact on your membership as a result of this announcement and we will inform you of any changes to your membership program.

I pre-purchased car washes. Can I still redeem them?

Yes, you can continue to redeem pre-purchased car washes according to our standard policy.

Can I still use my Rocket Express gift card?

Yes, we are continuing to accept payments for services as usual, including honoring gift cards.

Can I cancel my Unlimited Car Wash Club membership?

We will continue to honor cancellations in accordance with our usual policies.

Is my location still open?

Rocket Express Car Wash, remains open and operational as we continue to deliver the highest quality service for our valued customers.

As ZIPS move through its financial restructuring process, we will continue to assess our footprint and optimize our portfolio as part of our broader business transformation efforts.

Are there any changes to your offerings or pricing model?

There is no impact on Rocket Express’ offerings or pricing model as a result of this announcement.

Where can I find out more about the financial restructuring process?

For more information on our chapter 11 cases, please visit https://cases.ra.kroll.com/Zipscarwash, or stakeholders with questions may call Kroll at (888) 343-1371 (US & Canada toll free) +1 (646) 876-2491 (International) or email at ZipsCarWashInfo@ra.kroll.com.

Who can I contact for more information?

For more information or support please contact our customer service team by filling out the form on our website or calling +1 (855) 947-7927 directly.